Terms of sale

1. Seller

These terms of sale (the “Terms”) are offered by BOGOR AI, an SAS with share capital of €1,000, whose registered office is at 145 chemin de Dessus, 38960 Saint-Étienne-de-Crossey, France, registered with the Grenoble Trade and Companies Register under number 105 225 825, EU VAT number FR08105225825 (“Safe-Bubble”, “we”).

Contact: support@safe-bubble.com · +33 6 98 77 51 43.

2. Scope

These Terms apply to any order placed by a consumer, through the Safe-Bubble app or the safe-bubble.com website, for the Safe-Bubble tracker and the Family Protection subscription. Placing an order means accepting the Terms in force on the date of the order, which you expressly accept before paying.

3. Products, services and prices

Safe-Bubble tracker — €69 including VAT, one-time purchase. The tracker includes its SIM card.

Family Protection subscription — €129.99 including VAT per year, for one active tracker and two parent accounts. It gives access to the app’s features (mobile bubble, zones, routes, alerts, SOS) and to the tracker’s connectivity.

“First 1,000 families” offer — €90.99 including VAT for the first subscription year, then €129.99 including VAT per year.

Prices are in euros, including all taxes. Any delivery charges are shown before you confirm your order. We may change our prices at any time; the price that applies is the one shown when you order or, for a renewal, the one stated in the renewal notice.

4. Ordering and payment

Orders are placed in the app. Payment is by card, Apple Pay or Google Pay, through our payment provider Stripe. The subscription is paid in advance, one year at a time. An order summary is sent to you by email.

5. Delivery

The tracker is delivered to the address given when you order, within the time shown before you confirm your order and no later than 30 days. The risk of loss or damage passes to you when you receive the tracker. If delivery is late, you may cancel the order under the conditions set by the French Consumer Code.

6. Term, renewal and cancellation of the subscription

The subscription runs for one year from activation and renews automatically for one year at a time unless cancelled.

We email you the renewal date and the applicable price no earlier than three months and no later than one month before it renews, as required by article L215-1 of the French Consumer Code.

You can cancel at any time, in a few clicks from the app. Your subscription stays active until the end of the year you have paid for, and does not renew. The tracker is yours to keep, but it no longer sends its position without a subscription.

7. Right of withdrawal

You have 14 days to withdraw without giving a reason: from receipt for the tracker, from subscription for the Family Protection plan.

To withdraw, send us a clear statement (for example “I withdraw from order no. …”) at support@safe-bubble.com. The tracker must be sent back to us within 14 days of your statement; return costs are yours.

We refund every payment received within 14 days of your statement, using the same payment method. For the tracker, we may hold the refund until we receive it. If you asked for the subscription to start during the withdrawal period, the amount for the service already provided remains due.

8. Legal guarantees

The tracker is covered by the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) for two years from delivery, and by the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). If the tracker is not in conformity, you can have it repaired or replaced or, failing that, obtain a price reduction or a refund. For 24 months after delivery, a defect is presumed to have existed at delivery.

For any guarantee claim: support@safe-bubble.com.

9. How the service works, and liability

The service depends on a network signal and on satellite availability. Position accuracy and alert delays vary with local coverage, terrain and environment (tunnels, basements, indoors). Safe-Bubble is an aid to vigilance: it replaces neither adult supervision nor a drowning-prevention device.

We are not liable for an interruption caused by a third party (network operator, satellite system, Apple or Google services) or by force majeure. Nothing in these Terms limits your statutory rights.

10. Personal data

How we process your data is described in our privacy policy.

11. Complaints and mediation

For any complaint, write to support@safe-bubble.com. If no solution is found, you may refer the matter free of charge to the consumer mediator: [CONSUMER MEDIATOR — name, address and website].

12. Governing law

These Terms are governed by French law. Any dispute falls within the jurisdiction of the French courts, subject to the consumer-protection rules of your country of residence.