Safe-BubbleWe’re here to help
Support
Got a question or hit a snag? Most answers are below. If you can’t find what you need, our team is one email away — we read every message.
The fastest way to reach us. Tell us your device and what’s happening and we’ll help you sort it.
support@safe-bubble.comQuestions about your data, or want to access or delete it? Reach our privacy team directly.
privacy@safe-bubble.comWe aim to reply within one business day.
Frequently asked questions
What is a mobile bubble?
A mobile bubble is a radius you set around yourself — say 20 m at a festival, 50 m on a beach, 100 m at a theme park — anywhere from 10 to 500 m. The bubble moves with you, so “close” always means close to you, not a fixed spot on a map. If your child genuinely leaves the bubble, Safe-Bubble alerts you.
How do I add a child or tracker?
You have two options. Pair a Safe-Bubble tracker by entering the ID printed on the back, or turn a spare iPhone into a child unit by sharing a single invite link. Each Family Protection subscription covers one active tracker and two parent accounts. For a second child: [PRICE / OFFER].
How do I turn a phone into a child unit?
From the app, create a child invite and share the link over Messages, WhatsApp or any app. Opening the link on the other phone turns it into a child unit — no account and no setup required. The link can be used exactly once, then it’s spent.
Why didn’t I get an alert — or why did I get one when everything was fine?
Safe-Bubble’s alert engine is designed to cut false alarms. Indoors, GPS can jump around, so a single bad reading won’t trigger a siren. A genuine, sustained walk-away does. If alerts feel too sensitive or not sensitive enough, check your bubble radius and make sure the tracker has a clear view of the sky. Still not right? Email us.
Critical Alerts aren’t breaking through silent mode.
Safe-Bubble uses Critical Alerts to break through silent mode and Focus for genuine breaches. Make sure you allowed Critical Alerts and Notifications when prompted. You can re-enable them in iPhone Settings → Notifications → Safe-Bubble. The SOS button is never silenced.
How accurate is the location?
Accuracy depends on GPS signal. When the signal is weak, Safe-Bubble honestly shows a halo of “could be anywhere in here” rather than pretending to a precision GPS can’t deliver. For best results, keep the tracker outdoors with a clear view of the sky.
How do I navigate to my child?
Tap once for turn-by-turn driving directions that keep updating as your child moves. Navigation uses Apple Maps on your iPhone.
How do I delete my account or data?
Email privacy@safe-bubble.com and we’ll delete your account and associated data. You can also remove individual devices from your subscription at any time in the app. See our privacy policy for details.
Which devices does Safe-Bubble support?
Safe-Bubble launches first on iPhone. An Android version is in development. It works with the Safe-Bubble tracker or a spare iPhone used as a child unit.